All Vein-Tap.com products are covered against mechanical failure caused by reasonable use until the end of time (at the very least for as long as I – Ben from Vein-Tap.com – am still alive). If it stops serving dutifully, get in touch with us and we’ll tell you how and where to send it back to us to get it looked at. This guarantee only covers problems caused by appropriate use and NOT abuse – ie, if you break a Vein-Tap.com pedal’s footswitch by stepping on it, or a Vein-Tap.com pedal breaks after being dropped, we’ll repair or replace it. If, however, you drive over one of our pedals in your car, or microwave one (PLEASE don’t do either), that’s a different matter. This guarantee covers functionality – it does not cover cosmetic damage or knobs. As it were.
This guarantee does not cover the paintwork of your Vein-Tap.com pedal. However, if after thrashing your Vein-Tap.com product you’d like to get the paintwork freshened up, but don’t want to pay out for another one when your haggard one still works perfectly, do not despair. We can get a fresh paint job arranged; Contact Us to find out how much it would be (normally no more than £5 + postage).
This guarantee is transferrable, so if you’ve bought something second hand originally from Vein-Tap.com, you’re still covered. Send us an email to let us know.
Vein-Tap.com adheres strictly to the Distance Selling Regulations (2000) in order to protect both you as a customer and our reputation as a fair and honest business; for more details, please visit http://www.legislation.gov.uk/uksi/2000/2334/contents/made.
All orders made at Vein-Tap.com are covered by a 100% satisfaction guarantee. If you take receipt of your order and decide it’s not for you, let us know within a reasonable time frame, and we’ll accept a return and refund your order when the it’s back with us at Vein-Tap.com HQ*. No fuss, no questions, just send us an email to let us know that that’s what you’d like to do. Please note that the buyer must bear the cost of return postage if the goods are fully functional.
This way, you’ll know that you can trust Vein-Tap.com, and feel confident about ordering from us in the future – and recommending us to others!
*The returned items must be in re-salable condition to receive a full cash refund – if not, the full item sale amount will be offered as store credit. If the pedal is fully functional but is not cosmetically re-salable, the customer can also choose to have a cash refund minus the cost of a new enclosure, the price of which is between £8 – £35, depending on the pedal. Confirmation of the full enclosure value subtration will be given to the customer alongside notification of this choice before action is taken.